10-4 Solutions LLC (“10-4 Solutions,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit 10-4solutions.com or use our dispatch services, how we use it, and the choices you have.
1. Information we collect
Information you give us
- Contact details: name, phone number, email address.
- Business details: company name, MC/DOT number, equipment type, preferred lanes.
- Documents you send for dispatch services, such as W-9, certificates of insurance and notices of assignment.
Information collected automatically
- Device and browser type, IP address, pages visited, referring website and time on site.
- Cookies and similar technologies, as described in our Cookie Policy.
2. How we use information
- To respond to inquiries and provide dispatch services.
- To set up your carrier profile with brokers you approve.
- To send invoices and service communications.
- To improve our website and measure the performance of our advertising.
- To comply with legal obligations.
3. Advertising and analytics
We may use Microsoft Advertising and similar services to show our ads and measure their results. These services may use cookies or tags (such as Microsoft UET) to collect information about your visit, which may be used to deliver ads to you on other sites. You can opt out of Microsoft personalized ads at account.microsoft.com/privacy/ad-settings. To learn more, see the Microsoft Privacy Statement.
4. How we share information
We do not sell your personal information. We share it only:
- With freight brokers and factoring companies, when you ask us to set you up or bill a load.
- With service providers who help us run our business (email, hosting, accounting), under confidentiality obligations.
- When required by law or to protect our rights.
5. Data retention
We keep load and billing records for up to seven years for tax and accounting purposes. Website inquiry data is kept for up to 24 months unless you become a client.
6. Security
We use reasonable administrative and technical safeguards, including encrypted connections (HTTPS) and access-limited file storage. No method of transmission is 100% secure.
7. Your choices and rights
You may request access to, correction of, or deletion of your personal information by emailing [email protected]. Residents of California and other states with privacy laws may have additional rights, including the right to know and the right to opt out of “sale” or “sharing” of personal information. We honor Global Privacy Control signals where required.
8. Children
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect information from children.
9. Changes
We may update this policy. The “Last updated” date above shows when it was last changed.
Contact
10-4 Solutions LLC
Attn: Juan Caraballo
277 Cunningham Court, Southfield, MI 48075
Phone: 248-724-5011
Email: [email protected]