10-4 Solutions (“10-4 Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://10-4solutions.com (the “Site”) or use our freight dispatch and logistics consulting services (the “Services”), how we use it, and the choices you have.
1. Who we are
10-4 Solutions is a sole proprietorship owned by Lauren Young, located at 527 Michigan Street, Apt C, Lexington, KY 40508, United States. You can reach us at [email protected] or +1 (775) 764-7098.
2. Information we collect
Information you give us
- Identification data: name, business name, DOT/MC number, signature.
- Contact data: email address, phone number, mailing address.
- Transaction data: dispatch agreements, rate confirmations, invoices, payment instructions.
- Communication content: messages you send through our contact form, by email, or by phone.
Information collected automatically
- Device and browser data (type, version, operating system).
- IP address and approximate location.
- Pages viewed, referring URLs, time spent, and clicks (via first-party and third-party analytics).
3. How we use information
- To provide, operate, and improve our Services.
- To respond to your inquiries and provide customer support.
- To process payments and meet our legal, tax, and regulatory obligations.
- To detect, prevent, and address fraud, abuse, and security incidents.
- With your consent, to send marketing communications you may unsubscribe from at any time.
4. How we share information
We do not sell your personal information. We share data only with:
- Brokers, shippers, factoring partners, and insurance providers as needed to perform dispatch services on your behalf.
- Service providers (hosting, email, analytics, payment processing) bound by confidentiality and data-protection obligations.
- Government authorities when required by law, court order, or to protect rights and safety.
5. Cookies and analytics
We use essential cookies to make the Site work and optional analytics cookies to measure traffic and improve user experience. You can manage your preferences through our cookie banner or your browser settings. See our Cookie Policy for details.
6. Data retention
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations (e.g., tax and DOT recordkeeping), resolve disputes, and enforce our agreements. Typical retention is 7 years for financial records and 3 years for marketing data.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. California residents have rights under the CCPA/CPRA. To exercise any right, email us at [email protected].
8. Security
We use industry-standard administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
9. Children’s privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest changes. Material changes will be highlighted on this page.
11. Contact us
Questions about this policy or your data? Contact us at [email protected] or by mail at 10-4 Solutions, 527 Michigan Street, Apt C, Lexington, KY 40508, USA.